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Frequently Asked Questions



How can I place an order? 

First of all subcribe to our website and fill the cart with the items you wish to purchase, then click on "purchase", choose the payment method and submit your order. To make a phone order you must write down the codes of the products you want to buy, call +390497966511 and tell the operator that you want to place a phone order.

 

How do I pay my order? 

The order can be paid with PayPal or bank transfer. The first two methods of payment allow the shipment of goods within 24 hours from time of order if the items are all available, while the bank usually requires 5 working days for the transaction of money, then we will ship later. 

 

How long does it take to get the goods?

We always ship orders within 24 hours of receiving the payment and if the goods are all available. The delivery is via courier within 24-48 hours depending on location. 

 

How do I know if the merchandise is available?

To check the availability of goods you only have to open the web page related to the spare part you're looking for, and will appear under the photo if the item is available or not, the site is updated in real time. If you are unable to access the site and want to move to buy the goods directly in our store you can call us at +390497966511 and ask the guys inside 3 in stock.

 

When a spare part is not available, how long does it take to arrive?

If the item is not available we need about 10 days, anyway there isn't possible to give you a precise timing because there are many variations (to be seen whether the supplier has the item in stock or is in production, if the 'order shipped immediately or if we are still waiting for some missing items, etc.). In any case, you can still make the order, but you must wait until you get there the supply of goods also not available. So if you have pieces that you need urgently don't to place your order even in items that are listed as "unavailable".

 

I'm a Vespa Club member, can I get a discount?

Sure! Send a mail to information@officinatonazzo.it  with the front / back of your Vespa Club card then we'll active immediately your discount.

 

I'm a dealer / retailer, can I get a discount?

Yes.  Register your company to the site by entering your details (ID code / VAT number, etc.) and sending a copy of your business profile to information@officinatonazzo.it. We will enable your personal direct access to the preferential price, and from that time by logging on our site, you will see the discounted prices directly, while in "logoff" you'll see the prices to the public.

 

Can I go there too to remove the goods from you?

Yes, of course! Call directly to +390497966511 or wite a mail to information@officinatonazzo.it

 

Do you sell Vespa scooters or make repairs?

We no longer have the shop for repairs, now only sell spare parts for all types of Vespa.

 

I have not received answers to my mail, how can I do?

First make sure you have written to information@officinatonazzo.it , the only guarantee that mail response.  Our mail service used to facilitate all users who need to contact us for any kind of information without having to make phone calls, also lets you make contact directly with an operator, not an automated response email. For this reason, if you have urgent requests to do, clarifications or changes to orders, and any important, we ask you to call directly to +390497966511 and send emails that could be read too late.

 

If the spare part I bought is defected, how can I solve this problem?

The products can be replaced (prior telephone call to us) within 10 days from the date of the related invoice. Each arrival of the goods not previously authorized by our staff will be dismissed. After calling us you can simply send back a package with the items you want in return, and after having verified the integrity we will replace or refund.

 

If there are missing pieces, how can I do?

If there are missing spare parts, check if it is transcribed in the invoice and call us at +390497966511 then press 3 for the warehouse, and we will send you what is missing at our expense as soon as possible. In the event that the item is not marked or marked by the word bubble is not available means that there were problems with the supply of that article and will not be available for a long time probably, so I was sent and not you have paid.

 

If one or more items arrive broken I do I do?

In this case if you have secured the goods on order are protected. Call us at +390497966511: We will assist in the claim and we will send you back the items.

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The products presented on this site are compatible and adaptable to the specified models. In the case of original spare parts / accessories, it is specified in the description of the products that they are original spare parts. The Vespa and Piaggio brands belong to their respective owners and BARTO SAS has no rights over them.

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