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Faq - Frequently Asked Questions

How do I submit an order?

To order material you can choose one of the following methods:

Order online: It is necessary to register on our website starting from the registration page providing all the data for registration and shipping; then you have to add the items you want to buy in the cart; then click on the "buy" field; you choose the desired payment method and place the order. In the event that an order is placed in error, it is mandatory to promptly notify the office by calling 0497966511 and requesting the cancellation of the order. Even if you make a mistake in selecting the payment method or the destination of the goods, it is necessary to call the office to avoid incorrect shipments or blocking the order.

Telephone order: It is necessary to consult our website and, once the spare parts have been identified, write down the codes of the products you intend to purchase, call the number 0497966511 inside n. 1 and communicate them to the operator who will create the order.

How do I pay for my order?

The order can be paid by paypal / credit card, by cash on delivery (in cash to the courier up to a maximum limit of 999,99) or by bank transfer (or giro in case you have a BancoPosta account).

The first two payment methods allow the shipment of the goods within 24 hours from the time of the order if the items are all available and if no problems are reported by the carrier used; while the bank transfer usually requires 5 working days for the transaction of the money, so the shipment will take place after receiving the credit in the company current account.

If I choose the cash on delivery payment method, can I pay the courier by check?

Paying cash on delivery means paying the courier upon delivery, due to unpleasant inconveniences caused by Vespisti jokers, we accept cash payment only.

Can I pay with a Postepay top-up?

Postepay recharge not an accepted payment method from our company for tax reasons. You can pay for your order via Paypal, that is with your credit card through the Paypal system.

How long does it take for the goods to arrive?

We always ship orders within one business day of receiving the order if the goods are all in stock. Delivery takes place by express courier in 24-48 hours depending on the location.

Of course, for orders with paypal and bank transfer we are waiting for the money to be credited to the current account, so if you place an order with paypal and pay it after 3 days, the goods will leave on the fourth day, and it is necessary to notify the office by telephone to report the payment by calling 0497966511.

How can I know if the goods are available?

To check the availability of the goods, simply open the web page of the item and check its availability; the site is updated almost in real time. If you do not have the possibility to access the site and you want to go and buy the goods directly in our store you can call us at 0497966511 ask our warehouse managers.

When an item is not available, how long does it take to arrive?

If the item is not available, the delivery times are on average 10 days, but it is impossible to give you a precise timing as there are many variables (availability of the supplier, production times, shipping waiting due to some article missing etc). In any case you can place your order without any problem, as soon as the goods are available they will be sent. So if you have chosen spare parts that you need urgently, we advise you not to include in your order the items that are indicated with the item `` not available ''.

If I am a Vespa club member, can I get a discount?

Of course! If you buy spare parts over the counter, simply show your card before ordering spare parts. If you want to place an order online, follow the instructions on the dedicated page discounts and benefits

Can I get a discount if I have a workshop or a reseller?

Yes, workshops and dealers are entitled to a discount. Register your company on the site by entering the VAT number, REA number etc. and send us by fax to +390498842722 or by e-mail to info@officinatonazzo.it a copy of the Chamber of Commerce registration. Yes, workshops and dealers are entitled to a discount. Register your company on the site by entering the VAT number, REA number etc. and send us by fax to +390498842722 or by e-mail to info@officinatonazzo.it a copy of the Chamber of Commerce registration.

When we receive the survey, we will activate direct access to the preferential price list; from that moment, by logging in to our site, you will see the discounted prices directly, while in log off mode you will see the prices to the public.

How can I know if my order has left?

By logging in with username and password you can monitor the status of your order in real time, when you read the word "processed" it means that your spare parts have been shipped. You will also be provided with a link of the parcel tracking by the courier, with which you can follow the movements of the shipment.

Can I also go there to collect the goods?

Of course, the important thing is that you write in the order notes field or an email, specifying that you intend to go to the office to collect the goods. Calling 0497966511 is always the best thing.

Do you have any Vespas for sale?

We sell spare parts; every now and then some Vespa riders come by and leave us a sales announcement ... nothing more!

Do you do repairs?

Of course! Call 0497966511 and we'll talk about it! Our mechanical workshop is equipped with the necessary equipment and a professional test bench.

I haven't received an answer to my emails, what can I do?

First of all, make sure you have correctly typed the email info@officinatonazzo.it, the only email we guarantee an answer to. Our e-mail service serves to facilitate all users who need to contact us for any type of information without having to call us. It also allows you to have direct contact with an operator; not a self-replying e-mail.

If you have urgent requests to make, clarifications or changes to orders and important communications, we ask you to call directly at 0497966511 and not to send us emails that could be read too late.

If a purchased spare part doesn't fit, can I change it?

The products can be replaced upon telephone communication to our company within 14 days from the date of receipt of the package. Any return of goods not previously authorized by our staff will be rejected. After calling us and explaining the situation, you can safely send us a package with the item or items you intend to return together with the return model that will be sent to you by email from one of our operators. After checking the integrity we will replace the items or refund you.

If I open the package and spare parts are missing, what can I do?

In case some spare parts are missing, check if they are transcribed in the delivery note. In the event that it is present on the bill but not in the package, there may have been an error on our part. Call us on +390497966511 and we will send you what is missing at our expense as soon as possible. In the event that the article is not even marked on the bill or is marked with the writing not available, we are talking about a order partially fulfilled, so it wasn't sent to you and you didn't pay for it.

If one or more items arrive broken, what do I do?

In this case, if you have insured the goods at the time of the order you are protected. Call us at +390497966511. We will assist you with your claim and resend the items to you.

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The products presented on this site are compatible and adaptable to the specified models. In the case of original spare parts / accessories, it is specified in the description of the products that they are original spare parts.

The Vespa and Piaggio brands belong to their respective owners and BARTO SAS has no rights over them.

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